Contact

For urgent shipment issues, please call our 24/7 emergency support line at +15303959341. This line is monitored round-the-clock for time-critical logistics issues, delayed shipments, customs emergencies, and other urgent matters requiring immediate attention.

We aim to respond to all inquiries within 24 hours during business days. Sales inquiries typically receive a response within 2-4 business hours. For general inquiries submitted via our contact form, you'll receive an acknowledgment email immediately and a detailed response from our team within 24 hours.

Yes, we provide multilingual support through our global offices. Our New York office supports English and Spanish, London supports English, French, and German, and Singapore supports English, Mandarin, and Malay. Additionally, we have translation services available for 25+ languages upon request.

While we welcome visitors, we strongly recommend scheduling an appointment in advance to ensure the appropriate team members are available to assist you. Our headquarters in New York has a visitor center open from 9AM-5PM EST on weekdays for walk-in inquiries, but scheduled appointments receive priority attention.

For fastest assistance, please have your tracking number (if applicable), shipment details, company information, and specific details about your inquiry ready. For technical support, having screenshots or error messages can help us resolve issues more quickly. For sales inquiries, information about your shipping volume, routes, and requirements will help us provide accurate quotes.